GFI HelpDesk
Manage support issues with an all-in-one helpdesk
GFI Products
GFI HelpDesk Case
GFI HelpDesk Case Subscription for 1 Year - 5-9 Users
*Price per user. Quantity must be 5 or greater.
*Price per user. Quantity must be 5 or greater.
#HDKC5-9
Our Price: $880.00
Our Price: $880.00
GFI HelpDesk Case Subscription for 1 Year - 10-29 Users
*Price per user. Quantity must be 10 or greater.
*Price per user. Quantity must be 10 or greater.
#HDKC10-29
Our Price: $800.00
Our Price: $800.00
GFI HelpDesk Case Subscription for 1 Year - 30-2999 Users
*Price per user. Quantity must be 30 or greater.
*Price per user. Quantity must be 30 or greater.
#HDKC30-2999
Our Price: $720.00
Our Price: $720.00
GFI HelpDesk Fusion
GFI HelpDesk Fusion Subscription for 1 Year - 5-9 User
*Price per user. Quantity must be 5 or greater.
*Price per user. Quantity must be 5 or greater.
#HDKF5-9
Our Price: $1,050.00
Our Price: $1,050.00
GFI HelpDesk Fusion Subscription for 1 Year - 10-29 Users
*Price per user. Quantity must be 10 or greater.
*Price per user. Quantity must be 10 or greater.
#HDKF10-29
Our Price: $900.00
Our Price: $900.00
GFI HelpDesk Fusion Subscription for 1 Year - 30-2999 Users
*Price per user. Quantity must be 30 or greater.
*Price per user. Quantity must be 30 or greater.
#HDKF30-2999
Our Price: $800.00
Our Price: $800.00
Click here to jump to more pricing!
Overview:
Support tickets, knowledge base and chat in one integrated helpdesk solution
Companies quickly outgrow customer support based on shared mailboxes like [email protected]. Shared mailboxes have a negative e!ect on team responsiveness, productivity and turn-around time to support requests. With a helpdesk solution, customer queries are handled in an organised timely fashion.
Manage customer questions and support more easily
- Companies quickly outgrow customer support based on shared mailboxes like [email protected]. GFI HelpDesk is self hosted service desk software that consolidates and integrates support functionality.
- Customers can easily log tickets through email, chat or other applications…and track them to know they’re being addressed.
- Staff can see, create, assign and close support tickets. People inside your company can collaborate through helpdesk notes to solve issues.
- Teams can create rules for automatic responses or routing based on ticket properties, ticket content, the type of customer and more.
See the full picture of your customer’s activity…at-a-glance
- GFI HelpDesk can bring together every interaction your customer has with your business. You can log page views, orders, shipping history, and help desk searches, or capture events from your own product, app, or service and see it all in real-time.
- Support teams can know so much more about the customers they help. This makes the support experience richer for the customer and easier for your team.
Go beyond your typical helpdesk
- Standard and Customizable reporting—GFI HelpDesk comes with comprehensive standard reports and customizable report functionality to deliver insights on your customers, products and services, and support response.
- Multi-language—Support your customers in multiple languages.
- Create your own knowledge base—Generate and add to a library to help your customers answer their own questions with standard information, how-to's, and instructions.
- SLAs—Build SLAs for response or resolution times to track tickets and customers who most need attention.
Screenshots:
Tickets
Public Portal
Staff Login
Chat
Knowledge Base Article
Knowledge Base Article Editor
Report
Report Builder (KQL)
Ticket Metrics
Languages
Admin Portal SLA config
System Requirements:
GFI HelpDesk can be hosted in the customer’s own infrastructure, on-premise or in any public cloud infrastructure that supports MySQL and PHP 7.1+.
Hardware
- 2 GB RAM
- 20 GB Hard Disk Space
- 2 GHz CPU
OS:
- Windows
- Linux
(RedHat, CentOS, Ubuntu, Debian)
System Software
- PHP 7.1+
- MySQL 5.6.31+ or MariaDB 10+ (recommended)
GFI HelpDesk is available in these languages:
- English (GB)
- English (US)
- Italian
- Spanish
- French
- German
- Portuguese
- Russian
- Dutch
Videos:
GFI HelpDesk - Key Features Overview
GFI HelpDesk is an on-premise, central-ticket management system. It allows your clients and customers to contact you with queries and issues through an easy-to-use interface, including live-chat.
GFI HelpDesk -Installation Guide
This tutorial video guides you through the installation process of GFI Helpdesk.
Documentation:
Download the GFI HelpDesk Data Sheet (PDF).
Pricing Note:
- To order an upgrade, additional users or other add-ons not listed here to an existing product, please contact us.
GFI Products
GFI HelpDesk Case
GFI HelpDesk Case Subscription for 1 Year - 5-9 Users
*Price per user. Quantity must be 5 or greater.
*Price per user. Quantity must be 5 or greater.
#HDKC5-9
Our Price: $880.00
Our Price: $880.00
GFI HelpDesk Case Subscription for 1 Year - 10-29 Users
*Price per user. Quantity must be 10 or greater.
*Price per user. Quantity must be 10 or greater.
#HDKC10-29
Our Price: $800.00
Our Price: $800.00
GFI HelpDesk Case Subscription for 1 Year - 30-2999 Users
*Price per user. Quantity must be 30 or greater.
*Price per user. Quantity must be 30 or greater.
#HDKC30-2999
Our Price: $720.00
Our Price: $720.00
GFI HelpDesk Case Add-ons
GFI HelpDesk Case Additional Users Subscription for 1 Year - 5-9 User
*Price per user. Quantity must be 5 or greater.
*Price per user. Quantity must be 5 or greater.
#HDKCU5-9
Our Price: $880.00
Our Price: $880.00
GFI HelpDesk Case Additional Users Subscription for 1 Year - 10-29 Users
*Price per user. Quantity must be 10 or greater.
*Price per user. Quantity must be 10 or greater.
#HDKCU10-29
Our Price: $800.00
Our Price: $800.00
GFI HelpDesk Case Additional Users Subscription for 1 Year - 30-2999 Users
*Price per user. Quantity must be 30 or greater.
*Price per user. Quantity must be 30 or greater.
#HDKCU30-2999
Our Price: $720.00
Our Price: $720.00
GFI HelpDesk Case Renewal
GFI HelpDesk Case Subscription Renewal for 1 Year - 5-9 User
*Price per user. Quantity must be 5 or greater.
*Price per user. Quantity must be 5 or greater.
#HDKCREN5-9
Our Price: $880.00
Our Price: $880.00
GFI HelpDesk Case Subscription Renewal for 1 Year - 10-29 Users
*Price per user. Quantity must be 10 or greater.
*Price per user. Quantity must be 10 or greater.
#HDKCREN10-29
Our Price: $800.00
Our Price: $800.00
GFI HelpDesk Case Subscription Renewal for 1 Year - 30-2999 Users
*Price per user. Quantity must be 30 or greater.
*Price per user. Quantity must be 30 or greater.
#HDKCREN30-2999
Our Price: $720.00
Our Price: $720.00
GFI HelpDesk Fusion
GFI HelpDesk Fusion Subscription for 1 Year - 5-9 User
*Price per user. Quantity must be 5 or greater.
*Price per user. Quantity must be 5 or greater.
#HDKF5-9
Our Price: $1,050.00
Our Price: $1,050.00
GFI HelpDesk Fusion Subscription for 1 Year - 10-29 Users
*Price per user. Quantity must be 10 or greater.
*Price per user. Quantity must be 10 or greater.
#HDKF10-29
Our Price: $900.00
Our Price: $900.00
GFI HelpDesk Fusion Subscription for 1 Year - 30-2999 Users
*Price per user. Quantity must be 30 or greater.
*Price per user. Quantity must be 30 or greater.
#HDKF30-2999
Our Price: $800.00
Our Price: $800.00
GFI HelpDesk Fusion Add-ons
GFI HelpDesk Fusion Additional Users Subscription for 1 Year - 5-9 User
*Price per user. Quantity must be 5 or greater.
*Price per user. Quantity must be 5 or greater.
#HDKFU5-9
Our Price: $1,050.00
Our Price: $1,050.00
GFI HelpDesk Fusion Additional Users Subscription for 1 Year - 10-29 Users
*Price per user. Quantity must be 10 or greater.
*Price per user. Quantity must be 10 or greater.
#HDKFU10-29
Our Price: $900.00
Our Price: $900.00
GFI HelpDesk Fusion Additional Users Subscription for 1 Year - 30-2999 Users
*Price per user. Quantity must be 30 or greater.
*Price per user. Quantity must be 30 or greater.
#HDKFU30-2999
Our Price: $800.00
Our Price: $800.00
GFI HelpDesk Fusion Renewal
GFI HelpDesk Fusion Subscription Renewal for 1 Year - 5-9 User
*Price per user. Quantity must be 5 or greater.
*Price per user. Quantity must be 5 or greater.
#HDKFREN5-9
Our Price: $1,050.00
Our Price: $1,050.00
GFI HelpDesk Fusion Subscription Renewal for 1 Year - 10-29 Users
*Price per user. Quantity must be 10 or greater.
*Price per user. Quantity must be 10 or greater.
#HDKFREN10-29
Our Price: $900.00
Our Price: $900.00
GFI HelpDesk Fusion Subscription Renewal for 1 Year - 30-2999 Users
*Price per user. Quantity must be 30 or greater.
*Price per user. Quantity must be 30 or greater.
#HDKFREN30-2999
Our Price: $800.00
Our Price: $800.00